Terms of Service

These terms explain in plain language how Y5DATA's subscription service works. Your written quotation and any agreement signed for your project prevail where they differ.

1. The service

Y5DATA provides fully managed websites and digital business systems: setup, hosting, maintenance and support according to the plan you choose. The exact scope is stated in your quotation.

2. Setup fee

The setup fee is a one-time payment to prepare your system. It is not refundable once setup work has started, unless your quotation says otherwise. Annual discounts do not apply to setup fees.

3. Subscription

• Subscriptions are billed monthly or yearly.
• Annual subscription: pay for 10 months, receive 12 months of service.
• The subscription starts on the agreed launch date and renews automatically unless cancelled.
• Subscription prices may change for the next renewal period with at least 30 days' written notice. Prices in an accepted quotation do not change during a period already paid for.

3A. Free trials (Business Core and Solution Packs)

• Business Core can be tried free for 14 days.
• One Business Core trial per business. The trial starts once the owner's email is confirmed.
• No card or payment is needed to start, and nothing is charged automatically when the trial ends.
• Limits during the trial: 1 user, 30 leads and 1 enquiry form.
• Website plans have no free trial.
• If the trial ends without a subscription, the modules stop working but no data is deleted. Subscribing later resumes the same account with all its records.
• Businesses with a Business Core subscription (paid or on trial) can try a Solution Pack from the portal, once per pack: Lead & CRM Pack 14 days (limits: 100 CRM records); Booking & Billing Pack 14 days (limits: 20 bookings and 20 invoices); Smart Quotation Pack 30 days (limits: 20 quotations and 5 pricing rules); Growth Automation Pack 14 days, started by Y5DATA. No trial is offered for a pack the business already has part of.
• A pack trial ends by itself and nothing is charged. Its modules stop but no records are deleted; buying the pack during or after the trial carries on with the same records.

4. What is included

Website plans include managed hosting, SSL, standard security, standard backups, maintenance and basic support while the subscription is active. Business Core does not include a website: it includes an enquiry link, a summary dashboard, an audit log, standard backups of your business data and basic support. Content limits, user accounts and review rounds are stated in your quotation.

5. Third-party charges

Domain fees, payment provider charges, business email, SMS or WhatsApp Business API and premium assets are not included and are paid at the supplier's rates. We will tell you about these charges before they apply.

6. Extra work and custom development

Requests outside your plan's scope, including new modules or custom development, are quoted separately before work begins.

7. Your responsibilities

• Provide accurate information and have the right to use the content, logos and images you share.
• Review and approve content before launch.
• Follow our Acceptable Use Policy.

8. Domain

Your domain is registered in your business's name and remains yours. If Y5DATA manages the registration, we will transfer control of the domain to you on request.

9. Data and portability

Your business data remains yours. While your subscription is active, and for as long as your data is still kept after it ends, you can request a copy of your content and data in a common format (for example CSV or content files). Y5DATA's platform source code and templates remain Y5DATA's unless agreed in writing.

10. Cancellation

• You can cancel with written notice before the next renewal date.
• Monthly subscriptions end at the end of the month already paid for.
• Annual subscriptions end at the end of the paid annual period; annual fees are not refunded pro rata unless agreed.
• After the subscription ends, the website and modules are deactivated. Your business data is not deleted automatically: it is kept until you ask for it to be deleted. You can ask for a copy or for deletion at any time.

11. Late payment

If a subscription remains unpaid after reminders, we may suspend the service after written notice. Service resumes once payment is received.

12. Availability and support

We work to keep systems available but do not promise 100% availability. Support is provided during business hours through the channels stated in your plan.

13. Limitation of liability

To the extent permitted by law, Y5DATA's liability is limited to the subscription fees you paid in the 3 months before the claim. We are not liable for indirect loss of profit. These terms do not affect your rights under Malaysian law.

14. Governing law

These terms are governed by the laws of Malaysia.

15. Contact

Y5Data Integrated Network 201603229023 (002563041-V) · admin@y5data.com